Patented platform capabilities, developed over years of client deployments, give clients control over what their AI Agents say and put the data they already have to work

NEW YORK, Nov. 4, 2026 /PRNewswire/ — Satisfi Labs, the leading agentic AI platform for sports, entertainment, and tourism, today announced it has been awarded two U.S. patents for platform capabilities that form the foundation of Satisfi Forward, its forward-deployed engineering practice that connects AI Agents to the systems, data, and partners behind each client’s operation. Satisfi Forward is led by Randy Newman, the company’s Co-Founder and a named inventor on both patents alongside CEO Donny White.

U.S. Patent No. 12,743,435 covers how the platform decides, question by question, whether an Agent answers with language the client has explicitly written, approved language filled in with live information, or a generated answer grounded in the client’s own sources. For clients, this means questions where accuracy matters, such as a ticket refund or legal policy, are answered exactly as the organization wrote them, while open-ended questions still get natural, conversational answers.

U.S. Patent No. 12,737,369 covers a method for taking structured data a client already maintains, such as the event feed that populates its website, and preparing it so an Agent can retrieve and answer from it. For clients, this makes their existing data AI-ready, enabling their Agents to answer from the same current information as their website without their teams having to recreate content.

“To realize its full potential, agentic AI must be connected to how a business actually runs,” said Donny White, CEO of Satisfi Labs. “Every client faces a different version of that last-mile challenge, and a longer feature roadmap solves none of them. Satisfi Forward closes that gap, turning AI into measurable business results.”

Satisfi Labs developed these capabilities over years of deployments, as sports, entertainment, and tourism organizations needed different levels of control, flexibility, and access to the data sources within their existing systems. Clients share similar goals, such as driving ticket revenue or improving guest experience, but how each organization reaches them depends on its own systems and operating environment. Satisfi Forward is built to address that variation.

“No two clients want the same level of control over their Agents’ conversations, and no two structure their data the same way,” said Newman. “Our patents are a concrete example of the technology we’ve built to handle that variation, and that’s what lets Forward work hand in hand with each client to connect the systems their operation runs on, built to production standards.”

About Satisfi Labs
Satisfi Labs is the leading agentic AI platform designed to transform customer engagement for destinations and experiences. The company serves nearly 800 clients across sports, entertainment, and tourism, providing AI Agents, conversational journey management, and integrated inbound and outbound messaging solutions. Satisfi Labs is backed by Google, Major League Baseball, Level Equity, Techstars, and Florida Funders. For more information, visit www.satisfilabs.com.

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Joe LoBello
LoBello Communications
Joe@LoBelloCommunications.com

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SOURCE Satisfi Labs